CLIENT CASE STUDY · BT SUPPLY CHAIN
Building continuous improvement capability across a supply chain.
A practical example of Newgate working alongside teams to improve how work gets done.
THE CHALLENGE
Understanding the work.
BT Supply Chain sought a consistent and sustainable improvement culture across its operations.
OUR APPROACH
Making change practical.
Newgate developed a structured improvement approach, coached colleagues and supported a pathway for accrediting improvement capability.
THE RESULTS
6% year-on-year capacity unlocked; more than 100 team-based problem-solving projects.
A structured improvement approach, practical coaching and team-led problem solving helped build improvement capability throughout the operation.
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